Job Title:    Air Freight Export Operator/Supervisor

Location:    Colnbrook

Reporting to: Operations Director - Ross McGregor

THE ROLE

Air Export Operator.

•   Ideally 5 + Years Experience in the industry.

•   CDS Export Experience- Full Capability

•   No more than 2 jobs in the last 5 years.

OVERVIEW

Meridian Freight Services is an International Freight Forwarding Company, founded in 1982, providing transportation and consultancy services. Built on robust and sound business practices, the company has grown and evolved through several worldwide economic business cycles. Despite advances in paperless trading, our industry remains a person-oriented business. Our staff are a highly valued resource, greatly appreciated by our clients. Every client knows that there is a dedicated professional looking after their interests.

PERSON SPECIFICATION

The successful candidate will need to demonstrate the following skills, qualities and attributes:

• Strong organisational and time-management skills, with the ability to prioritise tasks, manage a busy workload and meet deadlines in a fast-paced environment.

• Excellent verbal and written communication skills, with the confidence to communicate clearly and professionally with customers, suppliers, airlines, overseas agents and internal colleagues.

• A professional and courteous telephone manner, with the ability to handle enquiries efficiently and provide a consistently high level of customer service.

• Reliable and punctual, with excellent timekeeping and a responsible approach to attendance and working hours.

• Exceptional attention to detail, ensuring that documentation, Customs information, shipment details and customer instructions are completed accurately.

• Good day-to-day problem-solving skills, with the ability to identify issues, use initiative and find practical solutions to keep shipments moving and minimise delays.

• Proficiency in Microsoft Office, particularly Excel, Word and Outlook, with the ability to create and maintain accurate records, spreadsheets, documents and email correspondence.

• A positive, proactive and adaptable attitude, with a willingness to support colleagues and respond constructively to changing priorities.

• Eager to learn and develop, with the ability to absorb new information, systems, processes and industry requirements.

• A professional approach to work, maintaining appropriate standards of conduct, presentation, confidentiality and customer care.

• Able to work effectively both independently and as part of a team, taking ownership of tasks while contributing to the wider department.

• Calm and resilient under pressure, with the ability to manage multiple priorities without compromising accuracy or service levels.

• Due to the location and/or working hours of the role, the successful candidate must be able to drive and have reliable transport to travel to and from the workplace.

JOB SPECIFICATION

AIRFREIGHT EXPORT

Be able to manage and complete an airfreight export job from start to finish, including:

• Contacting shippers.

• Arranging collections.

• Cutting MAWBs and HAWBs while demonstrating knowledge of country requirements, IATA rates and airline requirements, including operator variations and promotional references.

• Negotiating with airlines to achieve maximum margins.

• Completing Customs entries and demonstrating knowledge of more complex procedure codes, including IPR, bonded shipments and export licensing.

• Using Meridian’s Customs software, Descartes.

• Providing quotations and demonstrating an understanding of current market rates.

• Maintaining high levels of customer service throughout, including providing agents with post-flight information and departure advice.

• Applying strong day-to-day problem-solving skills, proactively identifying issues as they arise and finding practical, effective solutions to ensure shipments progress smoothly.

• Providing a reliable safety net to ensure that nothing is overlooked or missed.

• Working effectively within a fast-paced environment while maintaining strong email management and prompt response times.

• Communicating confidently and professionally, both verbally and in writing, with a wide range of external customers, agents and internal stakeholders.

Additional desirable qualifications:

• Dangerous Goods training.

• Aviation Security training up to CO (Cargo Operative) level.

Salary- Market Competitive.

Working hours : Monday- Friday (0900-1730hrs).

Delamode Braintree Ltd

Job Description – Ocean Freight Account Manager

Date:

Version: 1.0

DIVISION:

Delamode Braintree Limited

REPORTING LINE:

Managing Director

LOCATION:

Braintree, Essex (office based)

TYPE OF POSITION:

Full Time – On Site

COMPANY OVERVIEW

Delamode Braintree Limited is a full supply chain services business for road, air, rail and sea, comprising: - warehousing, storage, and freight management to end-customer deliveries across the world, as well as offering customs clearance. Delamode Braintree Limited consists of 10 employees and is part of a wider group of freight forwarding business units.

COMPANY VALUES

The post holder will be expected to operate in line with our company values which are:

• We are One Team – We work together to achieve our goals. Within a culture of collaboration, mutual respect and integrity, working together is part of everything we do. One Team. One Vision.
• We are Passionate – We are passionate about what we do. As a business we believe our passion is reflected in the group-wide dedication to the business, shown especially in how we interact together and work hard for our customers. Passion is essential to good business, and we seek to be the best we can be.
• We deliver Value – Whether we are working internally or directly with our clients, we try to deliver lasting value. We believe our focus on consistently delivering value supports our reputation as a service provider of choice. We work alongside our customers, to grow with them and to create long-term solutions and success.

ROLE DESCRIPTION

You will be responsible for managing the day-to-day activities as a single point of contact, ensuring compliance with international trade regulations, optimising freight costs, and ensuring smooth communication between clients, carriers, and internal teams. You will be responsible for retention and development, working alongside colleagues in a similar role and assisting the commercial manager on the procurement of new business to ensure efficient, on-time delivery and customer satisfaction.

KEY RESPONSIBILITIES

Operational Management:

• Manage daily ocean freight operations, including booking, scheduling, and tracking shipments.
• Coordinate and communicate with shipping lines, freight forwarders, and customers to ensure smooth end-to-end shipping processes.
• Monitor and manage the performance of carriers and third-party logistics providers to ensure service level agreements are met.
• Ensure timely payments of landing charges with the finance team

   Client Relationship Management:

• Serve as the primary point of contact for clients, handling inquiries, resolving issues, and maintaining strong relationships.
• Negotiate rates with carriers and secure cost-effective and reliable services.
• Ensure high levels of customer satisfaction by proactively managing expectations and providing regular updates.

Compliance and Risk Management:

• Ensure all operations comply with shipping regulations, including customs and trade compliance.
• Monitor and manage risks associated with ocean freight, such as delays, damages, and losses.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices.

Financial Management:

• Assist in preparing and managing costs
• Monitor operational costs and implement cost-saving measures where applicable.
• Review and approve invoices, ensuring accuracy and timely payments.

Reporting and Analysis:

• Prepare and present regular reports on operational performance, key metrics, and other relevant data.
• Analyse shipping data to identify trends, inefficiencies, and opportunities for process improvement.
• Contribute to strategic planning and decision-making processes by providing insights based on data analysis.

JOB MEASUREMENT

• Formal review (through performance review system and one to one meetings)
• Meet or exceed the operational GP target
• Maintain client retention and growth
• Team performance, moral and mindset

SKILLS, KNOWLEDGE, AND BEHAVIOURS

• Customer Focus

• Strive to deliver exceptional service that surpasses client expectations.
• Demonstrates the ability to navigate challenging situations with professionalism and empathy.

• Effective Communication

• Actively listens and communicates in a clear, concise manner, through a variety of different channels, including email and telephone and builds positive working relationships at all levels.
• Speaks confidently and authoritatively.
  

• Commercial Awareness

• Understands how their role contributes to the team and wider business services as a whole.
• Understands the importance of and follows policies and procedures.
• Looks to improve client satisfaction and profitability.

• Collaborative Working and Leadership

• Work effectively as part of the team and contributes innovative ideas and solutions to enhance working practices and client experience.
• Supports the team and is flexible and willing to help team members and other areas of the business.
• Builds positive working relationships at all levels.

• Planning and Organisation

• Effectively manages workload and appropriately prioritising tasks without compromising deadlines, quality, or standards.

• Problem Solving and Decision Making

• Able to interpret and follow rules and guidelines, seeking to resolve issues themselves and knowing when to escalate to a senior member of staff.
• Takes timely action and understands the impact upon clients and the business.

• Creativity and Continuous Improvement

• Identifies areas of concern and takes a proactive approach to resolve whilst adding value.
• Consistently seeks ways of improving individual and team performance.
• Can demonstrate recognition and development of new ideas and opportunities.

• Adaptability and Managing Change

• Displays resilience and flexibility in response to conflicting work priorities and issues.
• Embraces and contributes to new ideas and adapts accordingly.
• Maintains a positive outlook, places challenges in context, and embraces the potential for change.

• Personal Impact and Professionalism

• Recognise how they can positively contribute towards the company values.
• Adheres to company standards and procedures, maintains confidentiality and upholds the company values consistently.
• Able to take responsibility for own tasks and is reliable and trustworthy.
  

EXPERIENCE AND QUALIFICATIONS

• Minimum of 2-3 years of experience in ocean freight.
• Strong understanding of ocean freight processes, shipping documents, and regulations (INCOTERMS, customs clearance, etc.)
• Excellent communication and interpersonal skills, with the ability to build relationships with clients, vendors, and team members.
• Proficiency in logistics software and systems (e.g., FCL, Xsped or similar).
• Strong organisational and multitasking abilities, with a keen attention to detail.
• Ability to work under pressure and manage tight deadlines.
• Possesses good IT skills and experienced in using Microsoft Office, in particular Excel
• Good communication skills

BENEFITS

EXPERIENCE AND QUALIFICATIONS

• Competitive salary and performance-based bonuses.
• Enhanced annual leave scheme.
• Enhanced family leave scheme.
• Opportunities for professional development and career advancement.

Job Holder:

I acknowledge that I have read and understand the above job description in its entirety, and I am capable of performing all of the stated requirements.

Name: _________________________ Signature: ____________________________ Date: ________________

Shaping the Future. Delivering Excellence

Air Freight Export Operator

Freight Forwarding | Bradford

£32,000 DOE

We are currently working with an established international freight forwarding business seeking an experienced Air Freight Export Operator to join their Bradford operation.

This is a hands-on operational role focused on managing air freight export shipments from booking through to completion. You will be joining a busy export team, working closely with customers, overseas agents, airlines, and service providers to ensure shipments move efficiently and compliantly.

The role will involve:

• Managing air freight export shipments from booking through to completion
• Coordinating export movements and shipment documentation
• Preparing and processing export paperwork
• Liaising with customers, overseas agents, airlines, and service providers
• Providing quotations and operational support where required
• Monitoring shipments and proactively managing any delays or issues
• Supporting customs clearance processes and export declarations
• Ensuring all operational records and system updates are maintained accurately

What they're looking for:

• Previous experience within air freight exports
• Experience managing export shipments within a freight forwarding environment
• Understanding of export documentation and operational processes
• Exposure to customs clearances or export declarations would be advantageous
• Strong communication and customer service skills
• Comfortable working in a fast-paced operational environment
• Good organisational skills and attention to detail

Additional information:

• Replacement role
• Predominantly air freight export focused
• Main trade lanes include the USA and UAE
• BoxTop operational system
• ASM Sequoia used for customs clearances
• Training can be provided on export declarations for the right candidate
• Salary: £32,000 DOE

This is a great opportunity for someone with air freight export experience looking to further develop their operational and customs knowledge within a well-established international freight forwarding business.

Import Clerk | Customs & Freight Forwarding
Freight Forwarding | Birmingham
£26,000 – £30,000 DOE

We are currently working with an established freight forwarding business seeking an Import Clerk to join their Birmingham operation.

This is a hands-on operational role focused on managing import shipments, customs clearance, customer communication, and shipment coordination from start to finish.

The business operates predominantly within air freight, although candidates with sea freight, road freight, or wider freight forwarding experience will also be considered.

The role will involve:

• Managing import shipments from quotation through to completion
• Completing and monitoring CDS customs entries
• Preparing and processing import documentation
• Liaising with customers, overseas agents, and service providers
• Coordinating deliveries and shipment movement
• Acting as a key point of contact for customers and resolving queries
• Raising job files and preparing invoices
• Providing quotations and operational support where required

What they're looking for:

• Previous experience within freight forwarding, imports, or customs clearance
• Experience using CDS to process import customs declarations
• ASM Sequoia experience would be advantageous
• Air freight experience would be beneficial, although candidates from sea freight, road freight, or multimodal backgrounds will also be considered
• Strong customer service and communication skills
• Comfortable working in a busy operational environment
• Good attention to detail and organisational skills

Additional info:

• Predominantly air freight environment
• Salary: £26,000 – £30,000 DOE
• Established international freight forwarding business

This is a great opportunity for someone looking to further develop their freight forwarding and customs experience within a supportive operational environment.

Ocean Freight Pricing Specialist

Freight Forwarding | Birmingham

£35,000 - £40,000 DOE

We're currently working with a well-established, growing Freight Forwarding business based in Birmingham, who are looking to bring in an experienced Ocean Freight Pricing Specialist to join their Trade & Commercial team.

This role focuses on ocean freight pricing, managing customer quotations, negotiating rates and supporting import, export and cross-trade business.

If you're experienced within ocean freight pricing and are looking to join a growing business that offers long-term development, progression and cross-training opportunities, this could be an excellent opportunity.

The role will involve:

• Managing ocean freight quotations across import, export and cross-trade shipments

• Negotiating rates with carriers, hauliers and suppliers

• Preparing and issuing customer quotations and proposals

• Following up on quotations, gathering feedback and supporting the conversion of opportunities

• Working closely with operational teams to ensure a smooth handover of secured business

• Monitoring quotation activity and supporting reporting on pricing performance

• Building and maintaining strong relationships with customers, carriers and suppliers

What they're looking for:

• Previous experience within ocean freight pricing, quotations or commercial freight forwarding roles

• Good understanding of ocean import, export and/or cross-trade operations

• Strong commercial awareness and confidence negotiating rates

• Excellent communication and relationship-building skills

• Comfortable working in a fast-paced environment and managing multiple quotations

• Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)

Additional info:

• Office-based role with free on-site parking

• Bonus scheme

• Supportive and growing business

• Strong progression and development opportunities

• Opportunity to broaden your skillset through cross-training and internal development

This is a great opportunity for an experienced Ocean Freight Pricing professional looking to join a growing business that genuinely values its people. With a supportive culture, strong progression opportunities and a commitment to promoting from within, this role offers the chance to build a long-term career within a successful freight forwarding business.

If this sounds like the right opportunity for you, please apply with your CV.

Pricing Specialist (Ocean)   

Role

Trade Manager

Location

Birmingham

Type

Full-time, permanent

Join Metro – Where Innovation Meets Logistics Excellence

At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.

We’re looking for a customer-focused Trade Manager to join our high-performing team based at our Birmingham Business Park HQ.

If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.

What You’ll Be Doing

As a key leader within our Trade & Commercial team, you will drive strategic partnerships with customers, carriers, and suppliers, leveraging your expertise to negotiate competitive agreements and shape pricing strategies that maximize profitability and market share. Your role will include:

• Lead strategic procurement initiatives across RFQs, long-term rate agreements, and pricing frameworks to secure competitive positioning and profitability.
• Own carrier negotiations and relationship management, building strategic partnerships that deliver long-term value and align with business objectives.
• Define and maintain the company’s pricing structure, ensuring consistency and market competitiveness across all trade lanes.
• Develop and implement operational routing strategies aligned with commercial objectives, optimising trade flows and cost efficiency.
• Provide operational teams with clear carrier options and routing guidance, enabling efficient and cost-effective bookings.
• Support Key Account Directors (KAD) and Key Account Managers (KAM) with tailored trade solutions and actionable commercial insights.
• Ensure compliance with company pricing guidelines, maintaining accuracy and alignment with strategic goals.
• Strengthen supplier and carrier partnerships through high-level negotiations, fostering collaboration and long-term value creation.
• Enhance organisational capacity and resilience to support future growth and market leadership following recent team changes.
• Champion continuous improvement by leveraging data insights and market intelligence to refine procurement processes and drive margin improvement.

What You’ll Bring

We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need:

• Industry and operational knowledge of Ocean freight - inbound, outbound, and cross trade.
• An understanding of how to influence the profitability through effective pricing is preferred.
• Proven ability to deliver high-quality service at a senior level
• A sharp eye for detail and understanding of its commercial impact.
• Ability to work under pressure and meet tight deadlines.
• Strong numerical and commercial acumen.
• Excellent communication skills—both written and verbal. Experience communicating with external stakeholders and suppliers is preferred
• Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
• A proactive, team-oriented mindset with great time management.
• Enthusiasm, flexibility, and self-motivation.

Why Metro?

We believe in rewarding our people. Here’s a selection of what you’ll enjoy:

• Discretionary bi-annual bonus – because your success drives ours.
• Health & wellness perks – including gym discounts, retail offers, and more.
• Health cash plan – supporting your wellbeing.
• Octopus EV car scheme – drive electric, drive smart.
• Free parking – no stress, no cost.
• Respectful, inclusive culture – where your voice matters.
• Training & development – grow with us, every step of the way.

Plus, You’ll Enjoy:

• Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
• Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
• Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
• Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
• Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

Page 1 of 1      Last updated: October 2025

Job Summary

Main point of contact for allocated clients ensuring their business needs are met on a day-to-day basis, providing a full Export services to them and other customers and agents, whilst working as a team member within the Export department and office.

Duties:

• Develop and maintain strong, professional relationships with allocated clients and suppliers to grow new and existing business.

• Work closely with colleagues as part of a dynamic team to ensure all aspects of work within the department is covered professionally and efficiently.

• Share relevant information with colleagues and assist with training of new members of staff.

• Negotiate rates, LCL/FCL/Airfreight/RoRo/Road freight, with shipping lines/suppliers, liaise with our customers both in the UK and overseas. Providing your customers with quotations within set guidelines, maximising profits achieved, whilst maintaining the integrity of the relationship. Following up on quotes issued and renegotiating if necessary.

• Make bookings in accordance with instructions received from the customer. Ensure that information is recorded accurately on all relevant export systems and that the information is kept current and up to date.

• Monitor the shipment throughout, liaising with all parties, keeping your customer updated, ensuring instructions (and changes) are confirmed in writing to all. Any serious/potentially serious issues with a shipment must be bought to the attention of GM/Directors at the earliest opportunity.

• Ensure correct Customs documentation/instructions are received to issue customs clearance instructions in a timely fashion.

Arrange UK Container LCL and Airfreight or Road deliveries from Customers nominated load point through to delivery.

• Prepare and send invoices, check and authorise purchase invoices for payment.

• Be alert to any sales opportunities and develop under guidance of GM/Directors.

• Exercise proper file management to ensure easily retrievable files/documents.

• Attend training to develop relevant knowledge and skills.

• Carry out general office duties as required or directed.

We have been retained on behalf of our client to recruit a Business Development Manager with a Freight Forwarding or Shipping background.

The Business Development Manager reports directly to the Sales Director and is responsible for strategically developing new business opportunities aligned with company strategy across all trades and worldwide activities.

Manchester, Leeds or Durham based

About you:

You'll be experienced in Business Development in Freight Forwarding or shipping, be ambitious with a desire to succeed. You will need to live and breathe a customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

You must have 2 years hunter multimodal freight forwarding sales experience

Why you'll love this role:

Salary commensurate with experience up to £60k + car allowance + commission

Leads provided by Sales Support Team

Access to Product Managers and Pricing Specialists

Top of line CRM

Sales Ecosystem in multi-national private owned growing company

Commission paid from 1st £1 sold for the customer lifetime

Basic up £60k + car allowance

An extensive benefits programme:

• Generous holiday allowance which rises with service.

• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Profit share scheme
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

Our client is an independently owned multimodal freight, logistics and supply chain company that continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for their clients.

The culture thrives on a drive for excellence, opportunities to learn and develop, through diversity and relationship building, as well as a desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

We are looking for a passionate and customer-focused Business Development Manager to join our client’s team. The successful candidate will be responsible for driving growth by identifying new business opportunities and building strong relationships with clients.

Essential duties and responsibilities

• Pro-actively generate new sales and achieve maximum profitability against mutually agreed sales targets by profiling potential new prospects.
• Ensure that all sales activity is accurately reported within Salesforce.
• Communicate new customer requirements through agreed SOPS to ensure that all appropriate staff have access to the relevant information.
• Establish and maintain effective communication links with other business units to identify all potential sales opportunities.
• Keep accurate records by logging all sales visits on salesforce.
• Maintain awareness of company products and of relevant sales techniques to ensure that the sales role is carried out in line with company values.
• Research and analyse internal and external market information to enable the business units to identify opportunities and develop products and services which will support business objectives.
• Ensure that presentations to customers are consistent and aligned with the company brand.
• Handle all customer communication in a timely manner.
• Attend sales meetings and conferences as and when required; and
• Any other duties as required by management for the smooth and efficient operation of the department.

We have been retained on behalf of our client to recruit a Business Development Manager with a Freight Forwarding or Shipping background.

The Business Development Manager reports directly to the Sales Director and is responsible for strategically developing new business opportunities aligned with company strategy across all trades and worldwide activities.

Manchester, Leeds or Durham based

About you:

You'll be experienced in Business Development in Freight Forwarding or shipping, be ambitious with a desire to succeed. You will need to live and breathe a customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

You must have 2 years hunter multimodal freight forwarding sales experience

Why you'll love this role:

Salary commensurate with experience up to £60k + car allowance + commission

Leads provided by Sales Support Team

Access to Product Managers and Pricing Specialists

Top of line CRM

Sales Ecosystem in multi-national private owned growing company

Commission paid from 1st £1 sold for the customer lifetime

Basic up £60k + car allowance

An extensive benefits programme:

• Generous holiday allowance which rises with service.

• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Profit share scheme
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

Our client is an independently owned multimodal freight, logistics and supply chain company that continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for their clients.

The culture thrives on a drive for excellence, opportunities to learn and develop, through diversity and relationship building, as well as a desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

We are looking for a passionate and customer-focused Business Development Manager to join our client’s team. The successful candidate will be responsible for driving growth by identifying new business opportunities and building strong relationships with clients.

Essential duties and responsibilities

• Pro-actively generate new sales and achieve maximum profitability against mutually agreed sales targets by profiling potential new prospects.
• Ensure that all sales activity is accurately reported within Salesforce.
• Communicate new customer requirements through agreed SOPS to ensure that all appropriate staff have access to the relevant information.
• Establish and maintain effective communication links with other business units to identify all potential sales opportunities.
• Keep accurate records by logging all sales visits on salesforce.
• Maintain awareness of company products and of relevant sales techniques to ensure that the sales role is carried out in line with company values.
• Research and analyse internal and external market information to enable the business units to identify opportunities and develop products and services which will support business objectives.
• Ensure that presentations to customers are consistent and aligned with the company brand.
• Handle all customer communication in a timely manner.
• Attend sales meetings and conferences as and when required; and
• Any other duties as required by management for the smooth and efficient operation of the department.

Ocean/Air Coordinator

Ref: OPS001GLA
Location: Glasgow, Scotland

Role Description

This is a full-time, on-site role located at our office based in Glasgow. The Ocean/Air Coordinator will be responsible for managing and coordinating air and ocean import/export shipments, arranging bookings with carriers, preparing documentation, and ensuring compliance with regulatory requirements. The role also includes monitoring shipments, maintaining communication with our clients and vendors, and addressing any issues or delays promptly. The Coordinator will work closely with the team to ensure smooth operations and deliver exceptional customer service.

Qualifications

• Understanding of ocean and air freight operations, including import/export logistics, booking processes, and customs documentation
• Strong organizational, time management, and multitasking abilities working in a fast pace environment
• General knowledge of MS Office; Outlook, Word, Excel
• Excellent Communication Skills, written and verbal
• Exceptional Customer Service and follow up skills

Please email interest with updated C.V to jasonsanders@ukffcl.com

Full Time: Mon – Fri, 08.30 – 17.00
Permanent

Job Title: Financial Accounts Manager

Industry: Freight Forwarding / Logistics

Salary Range £40,000 - £50,000.00

Job Summary

The Financial Accounts Manager is responsible for overseeing and managing the company’s financial accounts, ensuring accurate financial reporting, strong cash flow control, and compliance with regulatory and industry standards. Working closely with operations, sales, and senior management, this role plays a key part in supporting the financial health and growth of the freight forwarding business.

Key Responsibilities

• Manage the full accounting cycle, including accounts payable, accounts receivable, general ledger, and month-end/year-end close
• Monitor and control cash flow, including credit control, collections, and supplier payments
• Reconcile bank accounts, intercompany accounts, and agent statements
• Prepare monthly management accounts, financial reports, and variance analysis
• Maintain compliance with local financial regulations, tax requirements, and internal controls
• Prepare, review, and submit quarterly VAT returns, ensuring full compliance with applicable tax regulations and deadlines.
• Support budgeting, forecasting, and financial planning activities
• Improve and maintain accounting systems and processes
• Provide financial insights and recommendations to management to support decision-making
• You will also be responsible for one member off staff.

Qualifications & Experience

• Minimum 5 years’ experience in accounts
• Experience with CargoWise is essential
• Solid knowledge of financial reporting standards and tax compliance

Skills & Competencies

• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Excellent organizational and time-management skills
• Proficiency in Microsoft Excel and financial reporting tools
• Non-Hybrid role

We are currently recruiting an experienced Ocean Freight Forwarder to work in our growing forwarding department at HQ in Felixstowe.

If you are an energetic and pro-active person who enjoys challenges, working in a team and building relationships, this role is for you.

Benefits :

• Competitive Salary

• Onsite parking

• 25 Days Holiday

• Pension package

• Opportunity to work for a leading global freight forwarder

• Personal training and development

Experience:

• Minimum 4 years Import/Export experience

• Import Destination Experience

• Air Freight and/or Warehousing knowledge an advantage

• Knowledge of B/L restrictions and requirements

• Export knowledge beneficial but not essential

• Transport / Container delivery experience

• Knowledge of carrier systems

• Experience of Destin8

• Can do attitude with excellent attention to detail

• MS Office skills

• Excellent teamwork & communication skills

Responsibilities:

• Co-ordinate and manage the movement of freight from origin to destination, ensuring compliance with all regulations

• Negotiate rates and terms with carriers and suppliers

• Collaborate with the sales team to support lead generation efforts

• Manage and quote Global network enquires to conversion

• Maintain accurate records of shipments

• Liaise with clients to provide updates on shipment status and resolve any issues

• Ensuring collection & delivery KPIs attained

• Generating reports relating to all export and customs activity

• Meet customer expectations to ensure excellent customer service

• Identify opportunities to upsell additional services to existing clients

• Assist in delivery of other business objectives as required

Matthew

For field sales we don’t want the BDM’s/Reps sat in the office daily as they should be out 3 days a week ideally, but if not out on appointments they should be in the office not WFH 09.00 – 17.30. If you have any internal sales people I will also be interested in them.

We have a monthly and annual incentive program not commission, profit share, company car and pension. The basic tends to be higher in view of not having a traditional commission as selling a niche trade lane US to UK. Not W/W multimodal,  exports etc.   

Regards

Christopher Webb
UK SALES DIRECTOR

Concordia International Forwarding Ltd
e Cwebb@concordiafreight.com
t +44(0)1784 262200
f +44(0)1784 262201
www.concordiafreight.com

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From: Matthew Goulette <matt@manifestrecruitment.com>
Sent: 10 April 2025 12:45
To: Christopher Webb (LON) <CWebb@ConcordiaFreight.Com>
Subject: RE: Sales & Senior Freight Candidates Available

Thank you Christopher.

2 quick questions:

If daily in office, what are the office hours?

Is there a bonus or commission scheme and broadly what does that pay on success?

Thanks

Kind regards,

Matt Goulette

Owner & Recruiter

Manifest Recruitment

+44 (0) 7720 286 447

+44 (0) 117 442 0990 (UK)

+1 346 200 8614 (USA)

www.manifestrecruitment.com

Manifest Recruitment Limited is a company registered in England and Wales, company registration no. 14449853, registered office address: Henleaze House, Harbury Road, Bristol, BS9 4PN

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From: Christopher Webb (LON) <CWebb@ConcordiaFreight.Com>
Sent: 10 April 2025 12:25
To: Matthew Goulette <matt@manifestrecruitment.com>
Subject: RE: Sales & Senior Freight Candidates Available

Matthew

Back to back today.

We need a hungry hunter not a commercial type candidate who is looking for a challenge

No WFH, based within an hour of LHR

Might be easier for you send over salary expectations for any suitable candidates as we base on experience.

In an ideal world they have been selling the US to UK market